FREQUENTLY ASKED QUESTIONS
At our ecommerce store, we strive to provide our customers with the most accurate representation of the products we sell. We make every effort to ensure that the product images on our website accurately reflect the product that you will receive.
However, please keep in mind that there may be slight variations in color or texture due to differences in lighting, camera settings, and screen resolutions. Additionally, there may be small differences in the appearance of handcrafted or handmade products due to the unique nature of each item.
Rest assured that we take the quality of our products and the satisfaction of our customers very seriously. If for any reason you are not satisfied with the product you receive, please contact us and we will do our best to resolve the issue.
If you have made a purchase on our ecommerce store, you should receive a sales receipt via email once your order has been processed and shipped. Please check your email inbox for a message from our store with the subject line "Your Order Receipt" or a similar message. If you are unable to find your sales receipt in your email inbox, please check your spam or junk mail folder, as sometimes automated emails may end up there. If you still cannot locate your sales receipt, please contact our customer service team and provide them with your order number and any other relevant information. They will be able to assist you in retrieving a copy of your sales receipt.
We understand that sometimes you may need to return an item that you have purchased from our ecommerce store. To initiate a return, please follow these steps:
Contact our customer service team and provide them with your order number and the reason for the return.
Our customer service team will provide you with instructions on how to proceed with the return, including the return address and any additional information.
Once you have received the instructions, carefully package the item and ship it back to us using a reliable shipping method.
After we receive and inspect the returned item, we will process your refund or exchange according to our return policy.
Please note that in order to process a return, the item must be in its original condition and packaging, and any tags or labels must still be attached. Additionally, please keep in mind that if the item was dropshipped from a third-party supplier, the return process may be slightly different than if the item was shipped directly from our warehouse.
Rest assured that we are committed to providing our customers with the highest level of service, and we will work with you to ensure that your return is processed smoothly and efficiently. If you have any questions or concerns about our return policy or process, please do not hesitate to contact our customer service team.
We strive to keep all of our products in stock at all times, but occasionally due to high demand or unexpected circumstances, some items may become temporarily out of stock. We understand how frustrating it can be to find an item you want only to see that it's currently out of stock, but we assure you that we are doing our best to restock these items as soon as possible.
If an item is currently out of stock, you can sign up for our email notification list to be notified as soon as the item becomes available again. To do this, simply navigate to the product page and click the button that says "Notify me when available." You will be prompted to enter your email address, and we will send you an email as soon as the item is back in stock.
Please keep in mind that restocking times may vary depending on the product and supplier, but we will do our best to keep you informed of any updates regarding the availability of the item you are interested in. If you have any questions about restocking or product availability, please do not hesitate to contact our customer service team for assistance.
We ship our orders to the shipping address that you provide during the checkout process. When placing your order, please ensure that you provide a valid and accurate shipping address, including any necessary apartment or suite numbers, to ensure that your order is delivered to the correct location.
If you need to change your shipping address after placing your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we may be able to update the shipping address for you.
Please note that we are not responsible for orders that are shipped to incorrect or invalid addresses due to incorrect information provided by the customer. It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete.
If you have any questions or concerns about shipping or delivery, please do not hesitate to contact our customer service team for assistance.
Please carefully package the item and ship it back to us using a reliable shipping method. We recommend using a shipping service that provides tracking and insurance, as we are not responsible for lost or damaged packages.
As a customer, you are responsible for shipping the returned item to the address provided by the seller, which is typically the address from which the item was originally shipped. We recommend using a reliable shipping method that includes tracking to ensure that the package is delivered to the correct address and can be tracked in case of any issues or disputes.
Please note that Labio is not responsible for any lost or damaged items that occur during the return shipping process. It is the customer's responsibility to properly package and secure the item and to choose a reputable shipping carrier. Once the item has been received and inspected by the seller, any refunds or exchanges will be processed according to the seller's return policy.
It is important to carefully review the seller's return policy and shipping instructions before initiating a return to ensure that you understand all terms and conditions. If you have any questions or concerns about the return process, please contact the seller's customer service team for assistance.